The Punjab government has introduced new regulations allowing inmates to access Public Call Office (PCO) services for audio and video communication. The initiative aims to enhance connectivity with family members and legal representatives while maintaining security protocols.
Key Features of the New Regulations
Eligibility and Restrictions
Under the revised rules, prisoners can make calls exclusively to:
- Registered close relatives
- Spouses
- Legal representatives
Prisoners convicted of terrorism or anti-state activities are not eligible for this service.
Service Details at a Glance
| Feature | Details |
|---|---|
| Service Availability | Monday through Saturday, 8:00 AM to 5:00 PM |
| Weekly Call Time | 60 to 80 minutes |
| Allowed Contacts | Up to 5 registered phone numbers |
| Exclusions | Terrorism or anti-state activity convicts |
Dedicated Facilities for Special Categories of Inmates
Special arrangements have been made to cater to the specific needs of:
- Female inmates: Dedicated PCO booths within their barracks.
- Juvenile inmates: Tailored facilities to ensure their convenience.
- Death-row inmates: Separate PCO booths to maintain privacy and security.
Direct Complaint Filing System
Inmates can lodge complaints directly with the Inspector General (IG) Jail Complaints Cell free of charge via PCO booths. This measure is designed to improve grievance redressal mechanisms.
Transparency and Accountability Measures
To ensure transparency in operations, jail superintendents are required to:
- Submit computerized monthly financial reports regarding PCO services to the Prison Foundation.
The Punjab Home Department has emphasized strict enforcement of these guidelines to modernize prison facilities while adhering to robust security standards.
Government’s Commitment to Modernization
The Secretary of the Punjab Home Department reiterated the government’s focus on improving jail conditions and upholding the rights of inmates. The implementation of these new regulations marks a significant step toward a more modern and humane prison system in Punjab.
